Program FAQs

YOUR PETRO-POINTS CAN REALLY GET YOU PLACES!

As a Petro-Points member, you can collect and redeem points on your next trip. When booking any vacation package, flight, cruise, hotel or car rental, you will collect 10 points for every $1 you spend and can redeem 10,000 points for $10 off your next travel purchase.

Looking to give the gift of travel? Call us to redeem your Petro-Points towards a TRAVELCASH™ gift card and help your friends and family get away on their next great adventure.

Collecting Petro-Points is Quick & Easy

• You will earn 10 points for every $1 spent (excluding taxes and fees)
• Example: If the cost of your trip (before taxes and fees) is $975, you will earn 9,750 Petro-Points

Redeeming Your Petro-Points

• Redeem at a rate of $10 for every 10,000 points
• Redeeming Petro-Points on itravel2000 products is as easy as a regular booking, simply search for the product you wish to purchase and book as you normally would.
• When prompted, enter the number of points (in increments of 10,000 points) you want to redeem.
• Example: If the cost of your trip (before taxes and fees) is $975, you can redeem a maximum of 970,000 Petro-Points which is the equivalent of $970.
• Petro-Points can be redeemed on all travel products available to book on the site, excluding products that are paid locally (i.e. excursions and some hotel and car rental bookings) and taxes & service fees.
• For cruise and car rentals (or any booking you wish to make through our Petro-Points members-only call centre), please call 1.877.695.9995.
• NEW! You can now take advantage of instant redemptions on pre-packaged vacation bookings (excludes WestJet Vacations packages) and use your points towards your entire purchase, in one easy step. Please note, this is only for online bookings and only applies to the base price of your package; taxes and fees must be paid separately.

Exclusive Benefits

• Best Price Guarantee: Get the lowest price available at time of booking on all of our vacation packages.
• Superior Service: You can book online anytime, day or night, or give one of our Travel Experts a call during business hours and they will be happy to assist you with any request you may have.
• Destination Deals: Search from thousands of options, and then take advantage of the many great deals we have and get away for less!

Use PETRO-POINTS On A Wide Range Of Travel Products

• Vacation Packages
• Flight Deals
• Cruise Vacations
• Hotel Stays
• Car Rentals
• Gift Cards

Please review our Terms & Conditions prior to booking. If you have any questions concerning your Petro-Points transaction, please email petropointsinquiries@itravel2000.com or call 1.877.695.9995

HAVE A QUESTION? Check out our list of FAQs:

How many Petro-Points will I earn by booking travel?

Earned points are calculated on the base price (excluding taxes and fees) of your purchase, less any redemption amount and/or discounts at a rate of 10 points for every $1 spent.

Once I make a booking, how soon will I get my Petro-Points?

Your account will be updated within 2 to 4 business days from the booking date, regardless of whether you paid in full or simply put down a deposit.

I just made a booking and my points balance didn’t update on the itravel2000 site. Why not?

The points balance displayed in the odometer on the itravel2000 site will always reflect the current balance in the Petro-Points database. Any change to your points balance resulting from a transaction on the itravel2000 site will be updated within 2 to 4 business days.

What about bonus points? How long will it take for those to be added to my account?

For bonus points, the amount of time it takes to be reflected in your account varies by promotion. Please allow for three weeks from the end of the promotion for the update to occur.

Can I book travel for other people and still collect/redeem points?

Yes you can however you must either one of the travellers, the person paying for the trip or the billing contact on the booking in order to collect or redeem points.

My name on my Petro-Points account is different from my passport – which one should I use when booking?

On all bookings, each passenger’s name must match their passport. To simplify matters, consider updating your Petro-Points account details to match your passport.

How do Petro-Points redemptions work?

For most pre-packaged bookings (excluding WestJet Vacations), the value of your redemption will be discounted from your booking immediately. For all other bookings, you will be charged for the full amount of your purchase and will receive a cheque for the value of your redeemed points after final payment is received. The cheque will be issued and mailed out within 21 business days from final payment. The cheque will be sent to the mailing address on file.

What happens when I redeem Petro-Points on a deposit booking?

If the value of the redeemed points is less than or equal to the deposit amount, the redemption will be processed immediately; if you are redeeming more points than the deposit amount, the redemption will be processed at time of final payment.

If I don’t have my card number at the time of booking, can I add it later to collect and/or redeem points?

Petro-Points collection and redemption is only possible at the time of booking and cannot be added to your file at a later date. Please be sure to have your card number handy when you book!

Can I earn and redeem Petro-Points from multiple cards?

You can only apply one (1) Petro-Points card per booking for collection and redemption and they must be either a traveller or payor.

I redeemed Petro-Points for itravel2000 vouchers. How many can I use on a single booking?

You can redeem up to 5 Petro-Points itravel2000 vouchers, however, must all be taken from the same Petro-Points card number. Please ensure that you have the Petro-Points card at the time of booking.

Who should I call if I have a question about my Petro-Points balance?

For any questions about your Petro-Points account status, points balances, etc. please login in to your My Petro-Canada profile at www.petro-points.com, or call Petro-Canada Customer Service at 1-800-668-0220; (TTY: 855-717-5543) or (647) 837-2471.

Can I still collect and redeem Petro-Points on the regular itravel2000 site?

Yes, however you will not be able to take advantage of the great member benefits unless you log into the exclusive members-only site.

Did we answer your question? If not, send an email to petropointsinquiries@itravel2000.com or call 1.877.695.9995.